Currently within the Agent interface, agents can 'type search' within dropdown fields to easily locate entries:
However in the end-user 'Submit a Request' form this capability does not exist and end-users therefore have to scroll through all of the values manually. This can become quite a burden if you have a high volume of values for a field. I would propose an enhancement that would bring parity to the 'Submit a Request' end-user interface in an effort to streamline and optimize the end-user experience. Who's with me?
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