Currently, we do not have AnswerBot deployed. As it is now, the bot won't work for us as a bot... but it WOULD work for us simply as a replacement for your current search bar features.
This would help with:
1) Long search strings that are questions/full sentences (as that's how customers search now thanks to Google, et al)
I am asking for this feature because every day our "Search --> with no results" in Insights stat has search strings that we absolutely have articles for, but due to a misspelling or long query, Zendesk's current search garners zero results.
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