Pin Macros to Apps List on Right

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2 Comments

  • Dan Cooper
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    Hi Daniel, 

    You can see the five most used macros at the top of the Macros dropdown when you open it today by enabling the most used macros option.

    If you really want a sidebar version, you could create an app that would allow you to do this.  You'd have to load the macro list you want and then invoke those macros as you select them. 

    If you have some time to learn about how to build Zendesk apps (or know someone that can) this may be something to look into if the built in option doesn't work for you. 

     

     

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  • Max
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    Hi Dan,

    We're currently integrating macros into another app we're building. If you don't want to build this functionality yourself, send a short email to support@factbranch.com and we can give you access in about three weeks.

    All the best,
    Max

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