Adding a holiday

1 Comments

  • PJ Sto. Domingo

    Hi Raj!

    Adding a Holiday in your Business Hours won't have a direct impact in your usual workflow unless specific business rules were built around holidays, such as triggers that does certain actions when it's a holiday etc. We would recommend reviewing your triggers and automations for anything that might be using holiday as a condition. You can also check your Zendesk Talk if it is set to route calls anytime, or if it is following a specific business hours schedule.

    As for Chat, it is not directly affected by the business hours or holiday you set in your Support, because Chat has its own Operating Hours option found within the account settings.

    Thanks!

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