Zendesk Chat API transfer to agent

Answered

2 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Karsten,

    Thanks for sharing your feedback. Currently, there are no plans to add this functionality to the API suite this year.

    This would be a good addition to the Conversations API, so a bot can steer the conversation to the last person or the person referenced in the message flow.

    If/when we add something like this to the APIs, we will let you know.

    Thanks,
    Ramin

    0
  • Karsten M. Jensen
    Comment actions Permalink

    Bump. Still every interesting for us to get this feature in the API.

    0

Please sign in to leave a comment.

Powered by Zendesk