Promote without pinning


  • Jenni
    Comment actions Permalink

    Hi Maggie,

    Thanks for reaching out! That would be possible within your Help Center--however I admit that it would be custom coding to your CSS templates to allow you to do so. Some of our community moderators may have further guidance on the code that would be necessary for this! 

  • Abdul Qabiz
    Comment actions Permalink

    I shared a tip on how you can sort the order of promoted articles. Please see if it’s useful to you:


    Abdul Qabiz
    Team Diziana

    Diziana is creator of awesome ready-to-go Zendesk Help Center Themes, and has helped hundreds of organizations/companies with Help Center Branding and Customization.


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