Messaging collaborators, but not the requester

6 Comments

  • Collin Cunninghame

    My last theory worked. I started sending a private comment, which notifies the cc'd agent without alerting the requester or non-agent ccs.

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  • Jessie Schutz
    Zendesk team member

    Hi Collin!

    I'm so glad to hear that it worked the way you needed it to! Please let us know if you need anything else!

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  • Saurabh Kapadia

    Hi Collin,

    Can you please share that script to add account managers as Collaborators? I am trying to do the same thing and add Account Manager's email(which is stored in a field on Organization) but not having much success.

    I would appreciate any help.

     

    Thanks,
    Saurabh

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Collin Cunninghame,

    Would you be able to share your script with us? Saurabh Kapadia is attempting to resolve the same issue you were remedying.

    Best regards.

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  • Saurabh Kapadia

    I figured it out with using a Trigger + Endpoint combination.

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  • Brett Bowser
    Zendesk Community Team

    This is awesome!

    Thanks for sharing Saurabh :)

    0

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