Bugs on feature insigths

Answered

1 Comments

  • Justin Smith
    Comment actions Permalink

    Hey Alan!

    Thanks for the question!  It is actually a known issue that the "Ticket Tag isn't" condition tends to show incorrect data. This is due to how the Ticket Tag values are connected to the Tickets data-set within the Insights data model.  If you check out the article below, there is a section that talks about why that is a bit different than other values and how you can create a metric to accurately track and report on that data.

    Reporting on Ticket Tags

    I hope that helps answer your question!

    0

Post is closed for comments.

Powered by Zendesk