Bugs on feature insigths



  • Justin Smith

    Hey Alan!

    Thanks for the question!  It is actually a known issue that the "Ticket Tag isn't" condition tends to show incorrect data. This is due to how the Ticket Tag values are connected to the Tickets data-set within the Insights data model.  If you check out the article below, there is a section that talks about why that is a bit different than other values and how you can create a metric to accurately track and report on that data.

    Reporting on Ticket Tags

    I hope that helps answer your question!


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