Side-conversation (Collaboration Add-on)

4 Comments

  • Heather Rommel
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    Yes!

    0
  • Victoria Schulte
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    Heather is there a plan on having the side conversation notifications under Dashboard>Updates?

    If so, when will that be available on production?

     

    Thank you

    1
  • Nicole - Community Manager
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    Hey Victoria - 

    Heather is a volunteer community moderator, but she doesn't work for Zendesk. 

    I've pinged the product manager for side conversations to see if he has any thoughts around this, so stay tuned!

    1
  • Hillary Latham
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    Agreed.  My agents are in the agent web portal most of the time, so a column to add to a view that shows updated side conversation counts would be helpful.  Email is usually a backup for our agents, so having to start the side conversation in zendesk, but not being able to see that there is an unread reply makes it tricky.  

    0

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