Side-conversation (Collaboration Add-on)


  • Victoria Schulte

    Heather is there a plan on having the side conversation notifications under Dashboard>Updates?

    If so, when will that be available on production?


    Thank you

  • Nicole S.
    Zendesk Community Team

    Hey Victoria - 

    Heather is a volunteer community moderator, but she doesn't work for Zendesk. 

    I've pinged the product manager for side conversations to see if he has any thoughts around this, so stay tuned!

  • Hillary Latham
    Community Moderator

    Agreed.  My agents are in the agent web portal most of the time, so a column to add to a view that shows updated side conversation counts would be helpful.  Email is usually a backup for our agents, so having to start the side conversation in zendesk, but not being able to see that there is an unread reply makes it tricky.  

  • Cust Admin KN

    Agreed too.

    My helpdesk started using side conversation from a couple of weeks, would be great an inside zendesk way to get notified when a side conversation is replied, without checking email software and leaving web portal...



  • Heather Rommel
    Community Moderator



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