I would really appreciate some help finding information about implementing “versions” of the Guide - if this is possible at all.
The problem is as follows. Suppose, we have a software product that does not exist in the cloud, and each customer has their own installation. When a new release comes out, some customers are migrated sooner than others. Therefore, at a given point in time, there exist different active releases of the product. Each release has a specific set of features: newer releases have more features, and also each new release introduces changes to UI and improvements to functionality that the older releases do not have.
Can different guides be created in Zendesk, each guide “looking at” its own release? So users at company A - when they want to visit Help Center - open the Help Center guide that describes their particular release X, while users at company B visit their release Y-specific Help Center? Basically, it is one and the same Help Center, but users of each particular instance see their own "How To" content.
Is there a neat way to address this task leveraging some cool capabilities of Zendesk?
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