Inbound Call vs. Ticket Via Voice


  • Justin Smith
    Zendesk team member

    Thanks for the post Kelly!

    You're right in that those numbers should be fairly similar, however there are some instances where they are expected to be different.  For example not all accounts have tickets created from missed or abandoned calls, so if that is the case then your # Inbound calls metric is going to be much higher than your tickets created via voice value.  If you're curious and would like us to delve into this further, I would recommend sending in a ticket to our main support team with some information and screenshots of the reports you're looking at.  We're always happy to delve into cases like this and find an explanation.

    Thanks again Kelly!


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