Insights Live Data

7 Comments

  • Graeme Carmichael
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    Jeremy

    My understanding is that live feeds from GoodData is not supported. When you log into  GoodData you are logging on with a separate user ID behind the scene and so without that log on, there is no access.

    You can of course approach GoodData or another analytics provider and pull your data from Zendesk and display a dashboard. But that involves buying another service and is not available out of the box.

    You could also use the Zendesk API to pull data, but you are unlikely to want to give that to customers.

    What you can do right now is email dashboards to customers at scheduled intervals. Jump into GoodData and locate the dashboard you want to send. Look for the little clock icon.

    Then you can complete the schedule box that will appear.

    A word of warning. When the report is scheduled, GoodData does not know or care who the report is going to. So there is no personalisation of the content. So you will have to craft the dashboard and the reports on it for each customer. So you still have some set up work to do for each customer, but not the recurring distribution.

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  • Jeremy Heath
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    Do you happen to know if we are allowed to add data at the Gooddata end, via account so we can add that data to our reports? Would it even be allowed to be added to a report?

    We have so analytics from servers up/down times, hits per sec etc that we want to add to our reports and i dont want to manually have to export to csv for every report and then build them somewhere else.

    Its a shame this isnt already available

     

    Thanks for the info

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  • Graeme Carmichael
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    Jeremy

    Unfortunately, under the standard plans, you cannot combine you Zendesk activity with other data. Sorry about that. 

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  • Graeme Carmichael
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    Jeremy

    Just in case it helps, Jacob has an excellent topic here on live dashboards.

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  • Jeremy Heath
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    Thanks for the topic

    So your Pro package is a standard plan?

    What are the non standard ones then, that will allow it?

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  • Graeme Carmichael
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    Jeremy

    I did not mean to suggest that there are standard and non standard plans available. The plans offered by Zendesk do not allow you to combine Zendesk activity with another source. You can contract with GoodData or another analytics provider to see if they can offer a plan for you. Sorry for the confusion.

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  • Jeremy Heath
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    No problem you had me going there for a minute

    Yeah ive sent a message to GoodData to see whats available

    And also to Bime which is owned by Zendesk i believe

     

    Thx for the reply

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