External Community Integration



  • Nicole - Community Manager

    Hey Lo -

    Thanks for your question!

    I did a little bit of looking around, and it looks like there are some integrations and plug-ins, however they're not Zendesk owned ones. You may want to check out the Discourse forums to see if someone there can point you to the right thing.

  • Laura Bauman

    Hey Nicole!

    Thanks! I should have known that it might not be an integration on the ZenDesk end. Thanks for the heads up :)


  • Nicole - Community Manager

    You're welcome! Hope you get it sorted. :)

  • Mercedes Peters

    Hi Lo, 

    I am in a similar situation - my company's Knowledge Base is currently on Discourse, and I need to import the articles from Discourse into Zendesk Guide.

    Did you ever get this sorted?

    If so, do you mind telling me what tools you used? I heard there is a way to backup Discourse content into Google Drive.  Then I think it would be possible to use the Zendesk Guide Google Drive integration to import the articles.  Did you go that route?

    Any help you can give would be amazing.



  • Jessie Schutz

    Hi Mercedes!

    I don't know whether Laura will be able to come back to answer your question, but if Discourse lets you export to Google Drive I think that'll be your best bet for getting your KB content moved over to Guide!


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