External Community Integration

Answered

5 Comments

  • Nicole - Community Manager

    Hey Lo -

    Thanks for your question!

    I did a little bit of looking around, and it looks like there are some integrations and plug-ins, however they're not Zendesk owned ones. You may want to check out the Discourse forums to see if someone there can point you to the right thing.

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  • Laura Bauman

    Hey Nicole!

    Thanks! I should have known that it might not be an integration on the ZenDesk end. Thanks for the heads up :)

    Lo

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  • Nicole - Community Manager

    You're welcome! Hope you get it sorted. :)

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  • Mercedes Peters

    Hi Lo, 

    I am in a similar situation - my company's Knowledge Base is currently on Discourse, and I need to import the articles from Discourse into Zendesk Guide.

    Did you ever get this sorted?

    If so, do you mind telling me what tools you used? I heard there is a way to backup Discourse content into Google Drive.  Then I think it would be possible to use the Zendesk Guide Google Drive integration to import the articles.  Did you go that route?

    Any help you can give would be amazing.

    Thanks!

    Mercedes

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  • Jessie Schutz

    Hi Mercedes!

    I don't know whether Laura will be able to come back to answer your question, but if Discourse lets you export to Google Drive I think that'll be your best bet for getting your KB content moved over to Guide!

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