Mark ticket as solved by another agent

Answered

3 Comments

  • Jessie Schutz
    Zendesk team member

    Hi Pablo!

    I'm not sure I totally understand your question...are you saying that you need other end-users to be able to Solve out tickets in your Help Center?

    0
  • Pablo Jorquera

    Hi!

    I need other end-users from the same organization to be able to close a ticket. Right now, the "mark as solved" is only present for the original requester of the ticket

    0
  • Jessie Schutz
    Zendesk team member

    Hi Pablo! Thanks for clarifying!

    As it says in this article, Requesters are the only end-users who can mark a ticket as solved in the Help Center. That's not something that's available to other people in the organization.

    0

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