I would really like to see a quicker, more user-friendly way to assign tickets to yourself.
When I am on a ticket, the page will update, without refreshing, when someone else makes any update to the ticket. So why can it not update when I select "take it" to assign a ticket to myself?
My choices now are: do not "take it" but work on the ticket, knowing that someone else might be wasting their time looking at or answering the ticket. OR decide to "take it", then hit "Submit", get kicked out to the main page, find the ticket I just took, and go back into it. To me, that is also a big waste of time. Not to mention all of the time people would "take it" without realizing that they need to hit "Submit" in order to actually "take it".
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