Hide End-User Database to Agents

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  • Gab
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    Hi Josep,

    I'm afraid there's no option to limit the options in the submitter field. Any agent will be able to select any user as ticket requester, regardless of any group/organization access restrictions set for the agent. Only the views and profiles will be restricted, but when creating/updating ticket fields, the agent has the liberty to assign a ticket to anyone, or submit a ticket in behalf of a user. 

    You may check out this article to see what an agent can and cannot access with org restrictions: https://support.zendesk.com/hc/en-us/articles/203661976-Creating-managing-and-using-organizations#topic_ebz_dtn_bc.

    Hope this helps. Thanks, Josep!

    Gab

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