Hi folks. I'm looking at some security improvements to our Zendesk instance, and was planning to use the API to suspend accounts that have not been active in the last 180 days. So I can easily build a report on 'last_user_login', however a lot of our end users log tickets via email.
What I need to do is build a metric that gives the date of a users last ticket update. If I use the attribute in insights reporting, it will return a list of all the tickets that user has been involved with, and when they were last updated - I just need the latest date from this output.
Would anyone have any pointers to get started?
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