Can I disable my default email address?

Answered

10 Comments

  • Jessie Schutz
    Zendesk team member

    Hi Tami!

    The support@yoursubdomain.zendesk.com support address is a system email address and cannot be disabled or removed. This email has to remain in place because it's what you set up other, non yoursubdomain.zendesk.com support addresses to forward to so tickets are created when customers email.

    Can you tell me more about your workflow? Are you not accepting support request via email at all?

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  • Tami Settergren

    Correct --we are not accepting support requests. Currently, we're using Zendesk only to provide online help articles.

    I'd really like to disable the email address. I've been spammed twice now. Last week I got hit with 3000 + emails, and got another hit of 850 today. 

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  • Tami Settergren

    I did deactivate the email triggers to stop the emails to me. But my ticket queue in Zendesk may get really full. Not sure if this will eventually cause a problem. I understand that I could write a script to delete them all, instead of having to delete them manually, 100 tickets at a time.

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  • Jessie Schutz
    Zendesk team member

    Hey Tami!

    I'm sorry that you're dealing with spam tickets. That's really frustrating.

    We've got a couple articles that I think will help you out with cleaning things out:
    * Marking a ticket as spam and suspending the requester
    * Understanding and managing suspended tickets and spam

    As I mentioned before, it's not possible to disable the email address; you always have to have one active and set as the default. However, you may be able to use other functionality to produce a similar result. The first thing that springs to mind for me is the whitelist/blacklist feature. This allows you to dictate who can and cannot create tickets, and you could potentially leverage that to prevent spam tickets from coming in via email by whitelisting your own email domain and blacklisting everything else. You can find out how to do that here

    I hope that helps!

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  • Tami Settergren

    Thanks for the suggestions, Jessie. That gives me some options.

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  • Stewart McLeod

    So, it's been established that we can't disable or delete the 'system default email address'.

     

    Can we change it to another email address?  It would at least stop this current round of spam emails to this address?

     

    And those of us on the lower tier subscription don't have automatons to remove the spam messages via script.

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  • Jerry Ryder

    I wrote a wrong email address ,please tell me how to change

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  • Brett Bowser
    Zendesk Community Team

    Hey Jerry,

    Did you enter the wrong email address as a support address or email address for a user profile?

    If a support address, you can just navigate to Admin>Channels>Email and delete the support address and re-add the correct one.

    If you set up the wrong email address for a user profile, you can navigate directly to that user profile, select the email address in the left side-bar and select edit.

    Let me know if you experience any issues with the above.

    Thanks!

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  • Jerry Ryder

    Hi Brett,

    thanks for your kind replay, i think i met a very complicated problem. i thought it maybe there is a bug in your website.

    here is the situation

    it is a user profile email address, and it happened when i was sign up a new zendesk profile account.

    in the last step i click to verify my email address, but for while ,i have not received the email, so, i write a email again according to the page reminder. in this time i wrote a wrong email address, because my email is combined by numbers, of course , i can not receive the verify email. 

    because i remember my password, then i try to log in my zendesk acount, use the correct email address, it said the account is not exist, then i wrote the wrong email address, and password, it reminder, i need verify my email address first. 

    so, now, i can not log in my zendesk account ,and can not log in and change the email address, because the subdomain is my website address, i do not want to give up and use a new subdomain and sign up for a new account.

    i try to open a support by support account, but the reply was very official.

    i really do not know what to do . i just bought zendesk plug-in from magento market yesterday. just want to give up livechat and use zendesk. but it seem tell me ,it is a wrong decision.

    so, please tell me what i can do now?

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  • Brett Bowser
    Zendesk Community Team

    Hey Jerry,

    I'm afraid we're rather limited on what we can assist within the Community Forum since your issue requires account-specific information to troubleshoot. It looks like you have a couple of tickets open with our Customer Advocacy team regarding this issue. I'm going to bump the priority of your ticket so our team can assist further.

    If you can reply to the ticket you've created with any additional information you have available, that will help us troubleshoot this issue.

    Cheers!

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