Status Sort/Group Order in Views


  • Jera

    Hi Ashley,

    You can Group the tickets by status, as well as Order by Status to either Ascending or Descending. However, the Status order are as follows:

    • Ascending - New, Open, Pending, On-Hold, Solved, Closed
    • Descending - Closed, Solved, On-Hold, Pending, Open, New

    Currently, it's not possible to modify the order of the Status as what would you expect. If you view On-Hold tickets more often, I would suggest creating a separate View for On-Hold status only.


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