Apologies if this has already been posted, I haven't been able to find it. I'm wondering if it's possible to sort by status (or group by status) in ascending order.
Currently it goes
- On Hold
but I would expect it to show
- On Hold,
Is there a workaround for this? We have a lot of pending tickets but use the on hold status very strategically and shouldn't need to scroll through pending to get to them.
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