Status Sort/Group Order in Views


  • Jera
    Comment actions Permalink

    Hi Ashley,

    You can Group the tickets by status, as well as Order by Status to either Ascending or Descending. However, the Status order are as follows:

    • Ascending - New, Open, Pending, On-Hold, Solved, Closed
    • Descending - Closed, Solved, On-Hold, Pending, Open, New

    Currently, it's not possible to modify the order of the Status as what would you expect. If you view On-Hold tickets more often, I would suggest creating a separate View for On-Hold status only.


Please sign in to leave a comment.

Powered by Zendesk