Can we customize the system "Priority Field" on end-user for forms?
I may have missed it but I don't believe anyone has asked this question yet.
- I am using one instance with a number of brands. The brands all have differing "names" for ticket priority. We are trying to have the users view the titles as "Emergency, Normal and Project" instead of "Low, Normal, High Urgent". I have seen a code used to modify the theme so that one of the fields is hidden but I was curious if there is code to edit the fields? Ill add example code from another's comment below. I essentially want to use the code below to hide one priority and then add code to edit the remaining 3. Thoughts?
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == 123456) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('#request_subject').val('test subject'); // autofill subject
$('#request_description').val('test description'); // autofill description}
-
Hey Josh!
I've pinged our Community Moderators to see if they have any insight to share on this; hopefully someone will be able to jump in! I've also flagged this post to be included in our December community roundup, to give it more visibility.
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