I'm trying to create 2 optional triggers, once one has fired, it should exclude the other from firing in that update. However they are both firing due to the trigger process rechecking triggers after the first check.
Trigger 1 will only fire if a tag is not present and it adds the tag "1st_trigger_sent" when it fires.
Trigger 2 should fire only if the tag is present
Trigger 2 is above Trigger 1 so that in theory
In action, Zendesk checks all triggers, skips Trigger 2 as it does not apply, Runs T1, then rechecks and runs T2.
What is the best way to avoid this - or the best way to create optionally exclusive triggers?
I could use 'agent replies', but does this work?
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