2 Comments

  • Nicole - Community Manager

    Hi Diana - 

    Can you tell us more about your workflow, how you use tags, and why this would be helpful to have in your report? 

    0
  • Diana Antonio Bachtiar

    Hi Nicole,

    Once we got new ticket we will fill in the appropriate tags.

    For customer satisfaction we need the tags included because management requires satisfaction reports accompanied by tags to be easier to identify without opening the ticket and reading ticket details.

    So it will be easier to find out why the customer is give a good or bad rating by filtering from tags without open the ticket details.

    1

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