As your knowledge base and the number of contributors grows, it can be harder and harder to keep articles up to date and accurate. Is that article someone wrote 3 years ago still relevant? Should that product documentation get updated every quarter?
Articles can now be verified. This indicates they’re up to date and accurate. From there you can configure timelines and notification settings for articles to be re-verified using Verification Rules.
Verification Rules allow you to use article filters to build up a list of articles and apply a frequency and notification recipients. Notify article authors every 30 days, for example.
You can create a rule where all articles in a particular category need to be re-verifed every 3 months and article authors should be notified about their articles. Once the articles become unverified, they will appear in a new “Needs Verification” list in the Manage Articles UI. This will allow you have an overview of all articles in the knowledge base that need to be re-verified. If you like, you can then assign articles out to triage them to other content contributors.
Once the article is verified again it will be removed from the “Needs Verification” list and the process will start all over again. You’ll be notified in 3 months to check on these articles again.
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