Hi all, facing a problem with <empty values> in reports.
Let's say a ticket currently has a drop-down field called Ticket Reason, and the value is 'Whatever Reason' (with the tag whatever_reason).
If I delete 'Whatever Reason', the ticket's Ticket Reason will be updated to show 'whatever_reason'.
If I make an Insights report based on the Ticket Reason, this ticket would show up with an <empty value>.
Is there a way to either filter these out, or a way to keep displaying the old Ticket Reason in the report as opposed to <empty value>?
Thanks in advance!
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