I would like to know if it is possible to build a report that changes its attributes based on the level of drill-down.
To explain, I have a report that at surface level distinguishes between two attributes: [text] Previous Value & [text] New Value. More specifically, these two attributes are being used to distinguish one group's tickets (Previous Value) that were transferred to other groups (New Value).
Furthermore, Ticket ID has been assigned. The result is a list of transferred tickets categorized into the various groups they were sent to; the list displays the number of tickets transferred, per each group Ticket ID. This provides the ability to click on a number (highlighted section below) for each group and drill down into a specific group's set of transferred tickets.
After a click on a group's set of transferred tickets, the drill down only displays the Ticket ID associated with those tickets for that group.
It is here I would like to add attributes, such as: ticket subject, ticket submitter, etc. Preferably, these attributes would be displayed after clicking into any groups set of tickets.
However, I have not been able to achieve this. When I attempt to add more attributes, the attributes apply themselves to the report overall when I would only like the aforementioned attributes to be applied when clicking into a group's specific set of tickets. Does this make sense? Is this achievable?
Thank you in advance for reading and responding!
Have a great day.
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