Chat + Slack integration

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  • Ramin Shokrizadeh
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    Hi there Yin,

    Thanks for sharing your request for a Slack integration and the Chat product.

    Although this isn't something that is on the roadmap at the moment, you could build a Slack bot that is powered by our Conversations APIs to get notified of an incoming chat request.

    The docs for the APIs are here: https://developer.zendesk.com/rest_api/docs/chat/conversations-api

    This would require some development time and know how on your end but it is possible using the APIs.

    -Ramin

     

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