Is Zendesk Chat suitable for chat between multiple service vendors and platform users?

2 Comments

  • Nicole - Community Manager
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    Hey Panusith -

    You may want to cross-post your question over in the Developer Help Center as well - the folks over there may be able to give you a better idea of whether this would work from a more technical perspective.

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  • Ramin Shokrizadeh
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    Hi Panusith,

    Zendesk Chat isn't designed for the marketplace chat use case. We recently acquired a company called Smooch and you could in theory use their platform to support this use case by creating a Smooch app for each store in your marketplace.

    You can learn more about Smooch here: https://smooch.io

    -Ramin

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