I would like to know how to track the usage of the new feature "Customer Context" User Notes.
We would like to start making use of it in our team, but to justify the extra time for agents to spend reading/writing user notes, we need to monitor the impact this has on customer satisfaction.
I was planning on getting the list of tickets through Insights in which the end-user profile has "Notes" field not empty, but I don't see any metric to measure this.
Is there already a way to do this? Anything that I'm missing?
Thanks in advance for the help.
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