Find Authenticated User' History
AnsweredWe integrated authenticated user to our system.There is a green tick on client's avatar. It works.
Now we have another question. Is there any chance to see see customer's chat history with a link?
We want to see our customer's chat history with one click from our own admin panel. We send you our client's id and email to authenticate it. Now we want to see their history from a link like:
https://xxx.zendesk.com/chat/USER_ID
https://xxx.zendesk.com/chat/USER_EMAIL
is it possible?
If not possible, is it possible to get histories with API?
-
Hi Berk,
You can use the REST API to search for chats with the user's email address: https://developer.zendesk.com/rest_api/docs/chat/chats#search-chats
Have you tried this already?
-Ramin
-
We cannot use API because it's for Zopim.
We cannot find zendesk version of it.
We use subdomain.zendesk.com and we set our settings on Guide. In that case, which endpoint we should use because
https://www.zopim.com/api/v2/chats
doesn't work for us
-
Hi Berk,
The REST APIs are the same regardless of what type of account you are using. Please email chat@zendesk.com to get assistance with using the APIs.
It could be that you are using basic auth instead of OAuth, which is required for customers using Support/Chat together.
-Ramin
Please sign in to leave a comment.
3 Comments