Find Authenticated User' History

Answered

3 Comments

  • Ramin Shokrizadeh

    Hi Berk,

    You can use the REST API to search for chats with the user's email address: https://developer.zendesk.com/rest_api/docs/chat/chats#search-chats

    Have you tried this already?

    -Ramin

     

    0
  • Cem Yilmaz

    We cannot use API because it's for Zopim.

     

    We cannot find zendesk version of it.

     

    We use subdomain.zendesk.com and we set our settings on Guide. In that case, which endpoint we should use because 

    https://www.zopim.com/api/v2/chats
    

    doesn't work for us

     

     

     

    0
  • Ramin Shokrizadeh

    Hi Berk,

    The REST APIs are the same regardless of what type of account you are using. Please email chat@zendesk.com to get assistance with using the APIs.

    It could be that you are using basic auth instead of OAuth, which is required for customers using Support/Chat together.

    -Ramin

    0

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