Exciting new changes to the Zendesk Help Centers 11/15/18

Completed

11 Comments

  • Vladan Jovic
    Community Moderator

    This looks awesome!! Will this theme be publicly available?
    I'm interested to know how some of the things are done. :clapping:

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  • Sarah Cronin

    I totally agree with Vlad. Is this available for Zendesk customers too?

     

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  • Nicole S.
    Zendesk Community Team

    Hi Sarah and Vlad, 

    This level of customization is currently available to all customers, and can be accomplished by anyone with some development resources. 

    Now that we've got it up and running, our next step is to share what we did and how we put it all together. We're working on putting together an AMA here in the community so that you can ask questions and learn how to customize your own Help Center. 

    Thanks for your positive feedback, and I'll be sure to share here as soon as we have the details on the AMA. 

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  • Vladan Jovic
    Community Moderator

    Can't wait to see it! Thanks for the info, Nicole! 

     

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  • Nicole S.
    Zendesk Community Team

    You're welcome, Vladan!

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  • Nicole S.
    Zendesk Community Team

    Hi all - quick update here. The AMA will be happening mid-January. The Dev team is super eager to share with you how they built these customizations, and looks forward to answering your questions. More info will be posted here when we have the exact date and time. 

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  • Dennis Beltran

    Hi Nicole! Any update on when the AMA will happen?

    EDIT: I also noticed on the Community side that there are new tabs the you can filter through... Recent Activity, Trending, Featured, and Unanswered

    I would absolutely love that as well!

     

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  • Nicole S.
    Zendesk Community Team

    Hey Dennis - 

    We don't have a date, but the engineering team says that they're working on their post. It's a lot to write up and get organized and is a side project from their development work, but they're looking forward to sharing what they have done! 

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  • Vladan Jovic
    Community Moderator

    Nicole, any status update on this?

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  • Nicole S.
    Zendesk Community Team

    Hey Vlad -

    It's been drafted, we are still going through approvals.

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  • Nicole S.
    Zendesk Community Team

    Hi all - 

    The engineering team that did the customizations has published the first in what they hope will be a series of posts on Guide Theme Customizations. If you have any questions, please feel free to ask in the comments sections; they're excited to hear from you: 

    Introduction to how we did Zendesk's Help Center customization

    Part 1: How we use Zendesk features

    Part 2: How we use open source tools

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