Online messages from customers not being forwarded to my email

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1 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi jtlessons,

    You can email chat@zendesk.com or support@zendesk.com, please email the time and message that have gone missing and the team can investigate the issue further. They will check the email logs for you.

    It is not a feature we are planning to drop.

    Thanks,

    Ramin

     

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