First of all let me say Zopim needs to have a direct email for support tickets! This hole community thing is a joke.
As of yesterday a message submitted on Zopim by a customer was not sent to my email...why? Every message left online has always been forwarded to my email.
Is this a feature Zopim is dropping? If so, I have plenty of other choices for live website chat companies. Maybe I should start looking?
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