Attribute for active agent as assigned

2 Comments

  • Jessie Schutz
    Zendesk team member

    Hi Alexandre!

    I pinged our Community Moderators about this. Hopefully they'll have some advice for you!

    0
  • Graeme Carmichael
    Community Moderator

    Alexandre

    To report on activities of your agents, look in the 'Ticket Updates' folder.

     

    The person updating the ticket is 'updater'.

    To only see updates by Agents, filter Updater Role is Agent, Admin

     

    0

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