The below metric works a gem at counting the number of tickets moved from Pending to Solved.
I'd like to change this in two ways:
1) I'd like to change Pending to New to measure tickets that go from New to Solved (this is easy, and I'm sure this isn't what's causing the problem)
2) I'd like to only include tickets that have at least one of 20 tags. I've tried adding " AND Ticket Tag IN (tag1, tag2,....)" but this doesn't filter out anything. Equally, adding a filter directly into the report does nothing.
Please advise how I could get around this.
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