I have searched high and low to find a solution to this issue, have spoken with a support as well but found them to be fairly unhelpful with what i feel is a very simple feature.
What I am trying to achieve is: When a customer calls and leaves a voicemail, a ticket to be automatically generated and assigned to a specific organization. I know, this is possible if the user that called has their number registered, however our customer base often call from personal phone, or shared lines so what we thought us that we can give specific customers unique numbers to call us on, so for example if customer X contacts on support number X then that ticket will be assigned to Company X.
Does anyone have any idea how we could achieve this?
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