"Browse common questions" functionality

11 Comments

  • Nicole - Community Manager
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    Hey Mitch -

    Glad you like it! We don't have anything published yet, but the team that did the customizations on our Help Center is working on a post to share more info. I'll ping them as well as some of our other theme customization experts in the community to see if anyone can chime in on your question.

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  • Nicole - Community Manager
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    Hi again Mitch -

    I talked with the engineering team and they said that the post is still being written, but they'll share things as soon as they can. I'm sorry I don't have more detail to share just yet, but it's coming soon(ish)!

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  • Mitch Gehring
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    Thanks for the responses, Nicole! We're definitely looking forward to learning more about the upcoming documentation. I'll keep an eye out here and elsewhere for it. Please let me know whenever it's available!

    Take care,

    Mitch

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  • Nicole - Community Manager
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    Will do!

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  • Stephane Dussart
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    Also looking forward to reading the answer to Mitch's question :)

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  • Wes Drury
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    I can tell you this without going into all the details but the way this is handled is very customized for this support center.  On the backend its not automatically pulling articles they are still being added manually via dynamic content.  I can think of three ways you can accomplish this however it's going to require a little bit of work as there is no simple way to do this but if you know some HTML and CSS then should be straight forward.

    1. Create some custom HTML and create a custom section in the manifest.json file to pull a title and URL to display.
    2. Create some custom HTML and use dynamic content to pull in the titles of the articles.
    3. Create a category called "Common Questions" then the "Sections would be the buttons" then list the articles under there.  You can hide this category from showing with the rest of your categories.  This should become easier when articles can be shared across multiple sections with I believe is in EAP now.

    As far as the buttons go you can treat them similar to tabs but instead of using tabs make them buttons.  They are plenty of samples out there on the internet but hopefully, this will get those creative minds going.

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  • Nicole - Community Manager
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    Hey Mitch - Here's the post series that the developers wrote about the customizations they did for our Help Center: https://support.zendesk.com/hc/en-us/community/topics/360000031188-Guide-Themes-and-Customization

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  • R.O
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    Hello, Nicole.

    Do you publish documents about “Browse common questions” section?I would like to using this function.

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  • Devan
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    Hello R.O,

    So we have an article that breaks down some of how we created our help center in more detail. I've gone ahead and linked this below along with a site that might help with custom code.

    Introduction to how we did Zendesk's Help Center theme customization

    w3 schools

    Best regards!

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  • R.O
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    Hello, Devan.

    Thank you for your answer.

    I'll look it up "Handlebars & jQuery".

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  • Devan
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    Hello R.O,

    Happy to help!

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