3 Comments

  • Claudia Morano
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    Hi!  I am trying to follow these instructions to have missed calls generate tickets. It seems that the link in step 4 does not work. Can someone provide a link that works so I can make missed calls generate tickets? Thanks!

    1
  • Nicole - Community Manager
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    Hey Raffaele -

    Apologies for that; the post was archived which is why you can't see it. I've gone ahead and updated the link in that comment, and here's the documentation on configuring ticket creation for abandoned calls.

    0
  • Brett - Community Manager
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    Hey Claudia,

    Are you looking at the following documentation? Managing Talk number settings

    If you navigate to Admin>Channels>Talk>Numbers>(number) you should see an option to enable a Create ticket for abandoned calls?.

    Let me know if you're unable to locate this feature.

    Thanks!

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