Chat tags not added

Answered

9 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Jorge,

    Thanks for sharing this issue, I was able to reproduce the problem and the tags API doesn't appear to be working correctly.

    I have notified the development team and they are investigating the issue and working on the fix now.

    -Ramin

     

    0
  • Jorge Lage Saguier
    Comment actions Permalink

    Thanks Ramin. Do you have a workaround for this for the meantime?

    0
  • Ramin Shokrizadeh
    Comment actions Permalink

    There are no workaround at this point in time. If you need this functionality, I would recommend opting out of the experience until the fix is available. 

    0
  • Jorge Lage Saguier
    Comment actions Permalink

    Ok thanks. Please let us know when it is fixed. How close is this to a GA rollout? Just wondering when we should plan to have a stable solution that we could migrate to.

    0
  • Ramin Shokrizadeh
    Comment actions Permalink

    GA will probably be in the first half of 2019 at this point in time, it will depend on the feedback we get from customers and ensure we have resolved defects like this. 

    As the JS APIs are less than a month old, there will be a period of finding defects and the team will do their best to resolve them in a timely manner. 

    0
  • Jorge Lage Saguier
    Comment actions Permalink

    Any updates on this?

    0
  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Jorge,

    The fix should be released tomorrow morning Melbourne time. If the issue still persists on the weekend, let me know and I can investigate it again.

    Thanks,
    Ramin

    0
  • Mikael Bohlin
    Comment actions Permalink

    Hi,

     

    any update on this ?`What´s the recommendation to do this type of config with an integrated chat ?

    Regards

    Mikael

    0
  • Ramin Shokrizadeh
    Comment actions Permalink

    The previously reported bug has been resolved. If you are still having trouble, please create a ticket by emailing support@zendesk.com.

    0

Please sign in to leave a comment.

Powered by Zendesk