Changing chat department titles
AnsweredIs there a way to change the chat department titles (for each department) that we display in the department drop-down?
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Hi Jorge,
If you are asking about the label above the field, you can by using the departmentLabel API: https://developer.zendesk.com/embeddables/docs/widget/chat_api_migration#departments
If you want to change the department names inside of the dropdown, this is currently not possible and we have no immediate plans to support it.
-Ramin
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Hi Ramin,
It is the 2nd one. We want to change the department names inside of the drop-down.
Do you know of another way to accomplish this?
Why do we need this? We manage 9 countries in our Zendesk instance and for chat we have about 20 departments. Our department names have the country name of the group within the name (we have different departments per country). For example:
Paraguay - Support
Paraguay - Sales
Bolivia - Support
Bolivia - B2B Sales
We have a different website per country. To make the department names more user friendly we want to change the display name (pretty much remove the country) of the department in the widget. Our developers were able to accomplish thi in the previous widget using so code. Example:
https://ayuda.tigoune.co/hc/es
Jorge
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There is no way to accomplish this with the out of the box widget, you would need to create a custom widget using the Web SDK: https://api.zopim.com/web-sdk/
You can get the department ID and you can create a map of the translations you want to show in the dropdown.
-Ramin
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