Add custom CC list [End-Users] via Macros
I want Zendesk to have the ability to add end-user emails via macro so it saves a lot of time adding individual emails each time you need to send like a standard report to customer.
As we have an updated customer list and verified emails, it should be a given feature to be able to do that.
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We have several types of requests that need approval from various employees. In order to cc these people via macro, we have made them light-agents in a special cc group. This is problematic, however, because replies from these people do not cause tickets to flip from pending or on-hold to open. It would be great to be able to add end-users to cc via macro.
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Ditto this. I need to add end users as CC in a macro
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