Add custom CC list [End-Users] via Macros

2 Comments

  • Joe Williams
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    We have several types of requests that need approval from various employees. In order to cc these people via macro, we have made them light-agents in a special cc group. This is problematic, however, because replies from these people do not cause tickets to flip from pending or on-hold to open. It would be great to be able to add end-users to cc via macro.

    0
  • Ron McClung
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    Ditto this.  I need to add end users as CC in a macro

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