How to "solve" a ticket without sending out a notification to customer?

Answered

2 Comments

  • Marc Dufour (Groan)
    Comment actions Permalink

    I think I got it.

    Add a tag to the ticket like "silent_close"

    Adjust the Notification trigger so that the 

    Tag [does not contain] "silent_close"

    If it does, do not send notification.

     

     

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Marc -

    Yep, it looks like you got it! Thanks for coming back and letting us know you got things sorted.

    0

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