Improved search for deleted tickets

6 Comments

  • Brett Bowser
    Zendesk Community Team

    Hi Richard,

    Thanks for taking the time to provide your feedback as well as sharing specific examples and details about impact. This helps our Product Managers understand the full scope as they work on solutions to make a more optimized product for our customers.

    Thanks again :)

    0
  • Ayal Kellman

    I second this request!

    0
  • Branch Carr

    I agree. There needs to be a search function within deleted tickets.

    0
  • Danielle Eberhardt

    I agree!

    0
  • Oskar Omarsson

    Second this, actually very surprised by this not being possible already.

    Are there even not any workarounds for this?

    Best regards
    Oskar

    0
  • Krista Zaloudek

    Yes, being able to search deleted tickets is important to catch any issues. It is very difficult and time consuming for an administrator to hover over different tickets and hope to find the right one.

    We would like the ability to search based upon requestor, the ticket comments, group, and assignee.

    Thank you!

    0

Please sign in to leave a comment.

Powered by Zendesk