Reporting on an Agents Chatting Duration

1 Comments

  • Molly
    Zendesk Customer Success

    Hey Dylan,

    Which attribute are you trying to slice this data by? I used the attribute users and got results from that. However attributes like engagement agent, and ticket assignee are not available. If you're still having issues with your report, please submit a ticket to us at support@zendesk.com so we can take a closer look!

    0

Please sign in to leave a comment.

Powered by Zendesk