The clock on the Time Tracking App restarts on its own after I refresh the window



  • Chris Sos
    Zendesk Product Manager

    Hi Thanh,

    Thank you for the feedback.

    Unfortunately, reloading the Support interface will reload all apps. This means that the apps are unloaded and reloaded as the browser refreshes. There is no way to preserve this data between refreshes unless you specifically save the ticket and therefore the time. 

    We would recommend that agents save the ticket when they have finished working on it and not refreshing the ticket window whilst the time is in progress/not saved. 

    May I know your use-case for refreshing the agent window when working on tickets?



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