The web widget is missing css and classes. The first point leads to helpdesk articles showing up in a bad way. CSS definitions for tabs and other things are missing so that it shows something else than in the helpdesk directly.
Even worse is that for some strange reason there are no classes or id's for the html-elements. So editing their look with css is impossible because moving down from the top classes, giving out css definitions, will result in other elements being affected as well.
I'm really not sure why someone got the idea that coding it that way is a good idea.
Please implement css styling from the helpdesk, no customer of zendesk should be forced to change css on his own. At least add proper classes so that it would be possible at all to customize.
Please don't link me to the "customize the web widget" article. We know these options and they are far away from sufficiently to solve this.
Sometimes I understand the hurdles zendesk coded but sometimes these hurdles are just useless. And it's always annoying to go through support, different departments and then come in here, creating a post, just to know that probably nothing will happen.
Please surprise me.
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