Improve accessibility score
CompletedThe iframe element generated by the chat software does not contain a descriptive title attribute. This results in an accessibility failure in Lighthouse audits via Chrome developer tools. It would be nice if a descriptive title could be added so that users of your software can have a higher rank from a higher accessibility score.
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Thanks for that feedback, web support!
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+1 for this addition. We recently went through an accessibility audit and this was the only item hurting our score. Seems like a relatively easy addition that would greatly help users with disabilities.
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Hi Frankie,
Thanks for the feedback. This problem should not exist if you use the integrated experience with the Web Widget. We will hopefully get this resolved for the Chat standalone widget soon, but no specific timeline to share at this point in time.
-Ramin
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Hi all,
The fix for that Chat standalone widget will begin the ramp up later today and all accounts will have the fix by next Tuesday.
Thanks again for reporting this issue.
-Ramin
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Great news! Thanks for the update, Ramin. :)
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Ramin, thank you so much for the swift response to this. Much appreciated!
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